Plan Accomplish Anything

Have you ever tried to plan something and just gotten completely overwhelmed? Today, I’m going to give you my PAT formula for planning anything—along with the one tool I use to make any planning process dead simple. I’ll dig into the details of the PAT formula in just a minute. But first, the thing I … Continue reading

More better math

Math’s important. It’s elegant. It’s a magical way to deal with abstract concepts on your way to finding out the provable truth. There’s not enough math in the world. Math isn’t the same as arithmetic. Basic arithmetic is necessary, but everything beyond that is simply easily-graded compliance disguised as busy-work. A high school principal told … Continue reading

6 Life Lessons

People always talk about “the School of Hard Knocks.” If you haven’t enrolled in this school yet, you may be drafted whether you sign up or not. In fact, it’s nearly certain that at some point, you will be. I’ve learned a lot through hard knocks, pain, and loss. As I reflect back on my … Continue reading

Principle before Policy – the new rules for customer service.

Effective customer service is easier to perform than ineffective customer service. But judging by the way most companies deliver customer service, you’d never know it. Why? Lots of corporate “policy;” lack of corporate “principles.” Most companies and their employees have no idea what customers want, much less how to deliver what they want. Customers don’t … Continue reading


HOW TO GIVE GUIDANCE WITHOUT GIVING ANSWERS May 7, 2018 The great temptation of leadership is giving answers instead of guidance. Experience makes answer-giving easy. But there’s an ego factor as well. It feels great to KNOW when others don’t. At first, giving answers feels powerful, but then you wonder why people beat a path … Continue reading